PRIVACY POLICY

This document was last updated on Jan 21, 2025.

1. Introduction

Aim

The purpose of this Privacy Policy is to describe how Hy Cite Enterprises, LLC (hereinafter the “Company”) collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications), which we own and control, www.surehealthgroup.com (the “Website”). Please read this notice carefully to understand how we collect, use, and share personal information. If you do not understand any aspect of our Privacy Policy, please feel free to contact us through Customer Service at +234 913 4297 085 or as described at the end of this Policy.

Our Privacy Policy explains:

Information we collect and why we collect it. How we use and share your information, access to your information and options, security of your information California Privacy Notice International Privacy Practices Changes to our Privacy Policy Questions and how to contact us

Scope; Third Party Websites

This Privacy Policy applies only to information we collect through our Website. Our Website also includes links to third-party websites that are not owned or controlled by the Company. Please be aware that we are not responsible for the privacy practices of such websites. We encourage you to be aware when you leave our Website and to read the privacy statements of any website you visit.

Other Privacy Policies.

To learn how we collect, use and share your financial information, please refer to our
Financial Privacy Notice
or call Customer Service at +234 913 4297 085 to request a copy.

Terms of Use

Please note that your use of our Website is also subject to our
Terms of Use.

2. Information we collect and why we collect it.

There will be times when we collect personal information from you.

Information you provide to us

The types of personal information we collect when you provide it to us include:

Name Home Billing address Shipping address Email address Phone number Gender and ethnicity (if provided voluntarily by you and only in connection with job applications) Information we collect automatically

We collect certain information automatically while you use our Website, such as:

IP address Internet browser type Type of computer or device. The website from which you navigated to our Website Time and date of use of our Website The pages of our Website that you visited The name of your Internet Service Provider (ISP)

Information collected through cookies and similar technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you return to the website, the cookie enables the site to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. Hy Cite reserves the right to share aggregate site statistics with partner companies, however, we do not permit other companies to place cookies on our website unless there is a prevailing temporary value to the customer. You may reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website or service features may not function properly without cookies. We use cookies to improve the quality of our service, including storing user preferences and tracking user trends.

No information on children under 13 years of age

If you are under 13 (thirteen) years of age, please do not attempt to register with us on this Website or provide us with any personal information. Hy Cite websites are not directed to individuals under 13 years of age. If we learn that we have collected personal information from a child under 13 years of age, we will promptly delete such information. If you believe that we have collected personal information from a child under 13 years of age, please contact us through our Customer Service at +234 913 4297 085 or as described at the end of this Policy.

3. How we use and share your information.

To provide products, services and information

As described above, we collect information from you to be able to provide products and services to you and to provide information that you request from us. We use your personal information to contact you regarding your orders, process credit/debit card transactions, and ship products to you. We may send you information about our products and services, as well as new offers. We may provide information to third party service providers who assist us in processing orders and fulfilling and delivering products and services that you purchase from us.

We may employ third parties to assist us in providing our Website service, sending Website update emails, removing repetitive information from our user list, processing payments, or assisting us in carrying out the other purposes described in this Policy. Service providers will have access to your personal information to provide these services, however, when this occurs we implement contractual and technical safeguards to limit their use of such information.

Your consent

In addition to the sharing described in this Policy, we will share personal information with companies, organizations or individuals outside the Company when we have your consent to do so.

Legal proceedings

We will share personal information with third party companies, organizations or individuals outside the Company, if we believe in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

Comply with any applicable law, regulation, subpoena, legal process or governmental request.Enforce the relevant Terms of Use, including investigation of potential violations.Detect, prevent, or otherwise address fraud, security or technical issues.Protect against harm to the rights, property or safety of the Company, our users, customers or the public as required or permitted by law.

Transfer in the event of sale or change of control

If the ownership of all or substantially all of our business changes, or we otherwise transfer assets related to our business or the Website to a third party, such as through a merger, acquisition, bankruptcy or otherwise, we may transfer or sell your personal information to the new owner. In such event, except as otherwise permitted by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless otherwise agreed.

4. Access your information and options.

You may access and update certain information we maintain related to your account online by logging into your account and going to the Account Information section of our Hy Cite Customer Website. If you have questions about your personal information that we maintain or need to update it, you may contact us through our Customer Service at +234 913 4297 085 or as described at the end of this Policy.

5. Security of your information.

We employ industry-standard physical, technical, and administrative security measures and devices to protect the confidentiality and security of your personal information. Personal information may be accessed by individuals within our organization, or our third-party service providers, who require such access to carry out the purposes outlined in this Privacy Policy, or any other purposes that may be permitted or required by applicable law. We manage the personal information we collect from Middleton, Wisconsin, USA.

However, because the Internet is not a 100% secure environment, we cannot guarantee or warrant the security of any information you transmit to us. There is no guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative facilities. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Website are not encrypted, and we strongly recommend that you do not communicate any sensitive information through such means.

6. California Privacy Notice.

Hy Cite Enterprises, LLC and its affiliates and subsidiaries (“Hy Cite,” “we,” “us,” or “our”) provide this California Privacy Notice (“California Consumer Privacy Act [CCPA] Privacy Notice”) to supplement the information in Hy Cite’s Privacy Policy. This CCPA Privacy Notice sets forth our privacy practices in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).

The CCPA Privacy Notice applies only to residents of the State of California who are considered “Consumers” under this law and from whom we collect “Personal Information” as described in the CCPA (“Consumers”).

Information we collect

We may collect your personal information in a wide variety of different situations, including, but not limited to, on our website, your mobile device, via email, at physical locations, via postal mail, or over the phone. More specifically, Hy Cite collects the following categories of personal information from its Consumers, which will depend on the particular business purpose for which we collect it:

Category Examples of personal information collected A. Identifiers; Real name, nickname, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.B. Categories of personal information listed in the California Customer Records statute (California Civil Code § 1798.80(e)).Name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, employment, work experience, bank account number, credit card number, debit card number, or other financial information.

Note: Some data included in this category may overlap with other categories.C. Protected classification characteristics under California or federal law. Age (40 years or older), national origin, citizenship, marital status, health status, sex (including gender, gender identity, gender expression), veteran or military status.D. Commercial information. Products or services purchased, obtained, or considered, or other types of purchasing or consuming history or tendency.E. Internet or similar network activity.Information about a Consumer's interaction with a website.F. Sensory information.Audio of customer phone calls.G. Professional or employment-related information. Current employment. Personal information does not include aggregated or de-identified consumer information. We may process personal information to create such de-identified or aggregated information and use and disclose it for purposes we choose.

Hy Cite obtains the above categories of personal information from the following categories of sources:

Directly from you. For example, from forms you fill out.Indirectly from you. For example, from observing your actions on our website or from information that your computer or mobile device transmits when you interact with our website or mobile applications, among other things.From third parties that you authorize to share your information with us. For example, from Authorized Distributors who send purchase or credit application information.From third parties who sell your information to us. For example, from companies that sell lead generation lists.

How we use personal information

We may use, disclose or sell the personal information we collect from or about you to carry out one or more of the following:

Fulfill or enforce the purpose for which you provided the information or as described to you when collecting your personal information, or as otherwise set forth in the CCPA or as subsequently agreed to by you.Examples include:Provide you with support and respond to your queries, including investigating and addressing your concerns and monitoring and improving our responses.Process your requests, purchases, transactions and payments, and prevent transactional fraud.Provide you with information about the products and services you purchased from us.Create, maintain, customize and secure your account with us.Contact you to provide information about products, services, promotions, special offers or events that may be of interest to you.Personalize your website experience and deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our website, mobile applications, third-party sites, and via email or text message (with your consent, where required by law).To process your job application.To process your inquiry to become an Authorized Independent Distributor.Help maintain the security, safety and integrity of our website, our products and services, our databases and other technology and business assets.Research, analysis and business development, including developing, supporting, customizing and improving our website, products and services.Respond to law enforcement requests and as required by applicable law, court order, or government regulation.Evaluate or conduct a merger, divestiture, restructuring, reorganization or dissolution, or other sale or transfer of some or all of Hy Cite's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Hy Cite about our Consumers is among the assets transferred.

How we share personal information

Hy Cite may disclose your personal information to a third party for a business purpose, including our service providers, or sell your personal information, subject to your right to opt out of those sales (see Opt-In or Opt-Out Rights to Sales of Personal Information).

We share your personal information with the following categories of third parties:

Service providers.Third parties with whom you allowed us to share your personal information.

Disclosure of personal information for business purposes

In the preceding twelve (12) months, Hy Cite disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.Category B: Personal information categories from California Customer Records.Category C: Protected classification characteristics under California or federal law.Category D: Commercial information.Category E: Internet or similar network activity.Category F: Sensory information.Category G: Professional or employment-related information.

We disclose your personal information for business purposes to the following categories of third parties:

Service providers.To third parties with whom you have allowed us to share your information. For example, authorized distributors.

Sale of personal information

In the preceding twelve (12) months, the Company sold the following categories of personal information:

Category A: Identifiers.Category B: Personal information categories from California Customer Records.

We sell your Personal Information to the following categories of third parties:

Authorized third party distributors

Your rights and options as a consumer

The CCPA provides Consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise them.

Access to specific information and data portability rights

You have the right to request that Hy Cite disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

The categories of personal information we collect from you.The categories of sources of personal information we collected from you.Our business or commercial purpose for collecting or selling that personal information.The categories of third parties with whom we share that personal information.The specific personal information we collect from you.If we sold or disclosed your personal information for a business purpose, two separate lists will be generated disclosing sales or disclosures for a business purpose. Each list will identify the categories of personal information that were purchased or obtained.

Rights to request deletion

You have the right to request that Hy Cite delete your personal information that we have collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete, and direct our service providers to delete, your personal information from our records, unless an exception applies.

Pursuant to the CCPA, we may deny deletion in certain circumstances, and we will inform you of the reason for the denial. The reason for the denial may include, but is not limited to, cases where retention of the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, comply with the terms of a written warranty or product recall conducted pursuant to federal law, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.Debug to identify and repair errors that impair existing intended functionality.Enable only internal uses that are reasonably consistent with consumer expectations based on their relationship with us.Comply with a legal obligation.Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercise rights of access, data portability and deletion

To exercise the above access, data portability, and deletion rights, please submit a verifiable consumer request to us using one of the following means:

Call us at (877) 494-2289By submitting a request to us at the Hy Cite Privacy Portal.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may submit a verifiable consumer request related to your personal information.

You may only submit a verifiable consumer access or data portability request twice within a 12-month period. The verifiable consumer request must comply with the following:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.Describe your request with sufficient detail so that we can appropriately understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that such information relates to you.

You are not required to create an account on our site to submit a verifiable consumer request.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

For instructions on exercising your sales opt-out rights, see Opt-In and Opt-Out Rights to Sales of Personal Information.

Response time and format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosure we provide will only cover the 12-month period preceding the verifiable consumer request we receive. The response we provide will also explain the reasons we are unable to comply with a request, if applicable.If we determine that your request warrants a fee, we will tell you the reason for our decision and provide you with an estimated cost before completing your request.

Opt-in and opt-out rights to sales of personal information

If you are 16 or older, you have the right to ask us not to sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of Consumers we actually know are under 16 years of age. Consumers who choose to have their personal information sold may opt out in the future.

To exercise your right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following website link: Do Not Sell My Personal Information.

You are not required to create an account on our site to exercise your opt-out rights. We will only use the personal information provided in an opt-out request to review and fulfill the request.

Changes to our CCPA Privacy Notice

Hy Cite reserves the right to modify this Privacy Notice at our discretion and at any time. When we make changes to this Privacy Notice, we will post the updated notice on the website and update the effective date of the previous notice.
Your
continued use of our website or interaction with us through other methods after we post changes or direct you to the updated CCPA Privacy Notice constitutes your acceptance of those changes.

Contact information

If you have any questions or comments about this notice, the ways in which Hy Cite collects and uses your information as described above, your choices and rights regarding such use, or if you would like to exercise your rights under California law, please feel free to contact us using any of the following means:

Phone:(877) 494-2289Email:[email protected] Address:Hy Cite Enterprises, LLCAttention:Data Privacy Officer3252 Pleasant View RoadMiddleton, WI 53562

7. International Privacy Practices.

Our Website is operated and administered by servers located and directed in the United States. By using and accessing our Website, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer and processing of personal information by servers located in the United States and other countries in which we have operations or service providers. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions in accordance with the laws of those jurisdictions.

8. Changes to our Privacy Policies.

Our Privacy Policy may change at any time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also maintain prior versions of this Privacy Policy in an archive for your review.

Your continued access and/or use of the Site after such changes constitutes your acceptance and consent to this Privacy Policy, as revised.

Please review this Privacy Policy periodically to learn what personal information we collect, how we use it, and with whom we may share it.

9. Questions and how to contact us.

If you have any questions or comments about this notice, the ways in which Hy Cite collects and uses your information as described above, or your choices and rights regarding such use, please feel free to contact us using any of the following methods:

Phone:(877) 494-2289Email:[email protected] Address:Hy Cite Enterprises, LLCAttention:Data Privacy Officer3252 Pleasant View RoadMiddleton, WI 53562

10. Download our policy as a PDF.